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Credits: Adian Pastol |
I would not love to tarnish any brand here. I will represent the banks with bank A, bank B and bank C.
As I was about to enter bank A, I was asked to sanitize my hands. I was made to wash my hand with one brown liquid that I do not know the content but smells like bleach. I was then asked to place my hands under an automatic hand sanitizer that also poured some liquid on my palm. After that, my temperature was checked by a security man before entering the bank. All the members of staff at the door outside wore rubber gloves.
At first, I was like: WTF!!! I wasn't gonna spend 5 minutes in the bank and I already spent about 3 minutes outside? It looked awkward. I was feeling somehow with the whole process. As I was out, I thought.... this is what all companies in Nigeria should do to contain the deadly Ebola virus but they are not doing it. No wonder, it looked awkward but it's a normal thing.
I proceeded to bank B. Before I enter, the security man at the door greeted me. As I was inside the security door, it also greeted me. I met a security man when I got in that also greeted me. I got to the cashier to pay in and she also greeted me. As I was done with the transaction, the cashier greeted me. The security man at the door inside the bank and the security door also greeted me. The security man outside greeted me also.
At first, I was like: Won't they get tired of greeting and complimenting all their customers like this? It looked awkward. Later, I thought.... this kind of hospitality should be depicted by all companies in Nigeria. With this, you will be glad to go and transact or do business with them. But since very few does, it looked awkward.
In the case of bank C, they don't seem to care. I entered, transacted and left without getting any greeting, compliment or sanitization. I left and thought.... Yea, that is the true colour of Nigeria. In fact, no customer seem to care or complain about this. It looks normal but it is the awkward.
My coin for business owners: Customers are responsible for all the wealth you have garnered. Take care of them.
My name is Taslim OKUNOLA and I am progressive Nigerian youth.
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